Q) Do you offer Sequential Numbering or Lettering?
Yes! Sequential numering and lettering is increasing in popularity and there are many needs. You may submit your design directly to our design team at: custom@smartblonde.net and include the sequential numbering, lettering, names, teams that you are looking to duplicate as well as the quantity of each. Pricing is identical to the pricing of our quantity discount with $1 per piece applied due to the time commitment for our team to design each one and get it ready for setup and production.
Q) What kind of image should I use for a photograph?
If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a dpi of 300 or more.
Q) What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then PSD or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size of 300 dpi or better.
Q) Where can I get a high quality image for my design?
If the image you need is a logo for your company, then you will need to speak with the person who created the design. They will be able to create a file that will work for you. If you are looking for high quality photographic images, you may try using a search engine to find one of the many companies that provide royalty free photographic images. T
Q) How can I tell if my image is good?
One way to see the quality of your image is to open it in a image viewer by double clicking on your image and letting windows open it. Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.
Q) Can I use your state background plates to replace my state issued plate (say for instance if i have lost one)?
NO! Our state backgrounds are novelty only. All states provide licensing, registration and the official state plates themselves for owners of vehicles in their states. Ours can however be used on the front of your vehicle if you live in a 1 plate required only state. Then, sure have fun with it! And of course like all license plates, they can be hung just about anywhere.
Q) Do you offer proofing and design assistance?
When your design comes to us, it should be ready to print. That said, we do see orders come thru where the image is not ready to print and to do so for us, would just be wrong. In this case, we will contact you for a better image. If you can provide this, we will rework your design for you free of charge. If you cannot provide a better image and our design staff is able to spend the time and rework it for you on their own without additional art, we will also let you know. In the latter case, however, we do have to implement art fees. Art fees cost $15 per rework. We will let you know of the additional fee and you will be able to make the decision whether or not to proceed with the order. Additionally, if you phone in an order and do not provide art, you will be charged $15 for the inital design and an additional $15 per revision.
Q) Do you have a product guarantee?
If your product contains a manufacturing defect, just bring it to our attention. We will make it right for you. Otherwise, all sales are final, as this is your design that we have created exactly as you have laid it out. And please remember that good artwork really does matter. Garbage In, is truly Garbage Out. And if your design comes to us in a manner that we think it cannot be printed looking good, we will let you know. We don’t want to send you something that doesn’t look good anymore than you want to receive it. Large orders or if an email proof is not enough, we recommend allowing us to send you one to hold and feel in your hands before scheduling your order into production. This charge will be deducted off your invoice at time of production run.
NOTE: If you intend to place a large order, we STRONGLY recommend that you order 1 pc prior to ensure you will receive your order EXACTLY as you intend. While many customers prefer to simply approve an emailed proof, please know that an Approval of an emailed proof prior to a production run constitutes an agreement between Smart Blonde and Customer that the final product is acceptable as ordered. NO REFUNDS can be offered on custom designs - Period.
Q) How do I know that you received my order? Will I get a receipt?
Once you have submitted your order, you will receive an email with order confirmation. And then once your order ships, you will receive another email with tracking information, so that you know its been shipped. If your email doesn’t reach you, please check your spam and/or junk email folder.
Q) May corrections be made after I have placed my order?
Oh, we hope not. ;) This is because we are truly trying to get your order manufactured and shipped out to you within just 24 hrs (excluding most weekends) Larger orders of more than 10 pcs could take from 1-7 days. If you must, please contact us via telephone or email immediately and if its still possible, we will make it happen for you.
Q) What is your turnaround time?
Small Orders - 100 pcs or less are typically placed into production and shipped within 24-48 hrs (excluding weekends and holidays). Larger orders could take from 1-3 weeks to ship depending on number of orders. We work on a First In; First Out basis, so the sooner you get your order into us the sooner your run will be scheduled. You can rely on the following timeframes:
Under 1000 pcs.... 1 week or less; 1000+pcs... 2-3 weeks
NO OVERNIGHT REQUESTS - PLEASE. We simply cannot guarantee overnight on custom shipments!
Any other questions, just contact us. We are happy to assist.
Email us: custom@asmartblonde.com or phone us: 800-637-0786 Mon-Fri 8am-4pm MST.
